Client Service Analyst - China

Role Description:
As a Client Services Analyst, you will play a critical role in facilitating affiliate marketing activities and ensuring the seamless execution of client campaigns. You’ll support the Account Management team, analyze performance data, and ensure timely and accurate delivery of campaign insights. You will also act as a quality control point, reviewing content and publisher pages to uphold campaign excellence.

What you will do:

• Responsible for facilitating affiliate marketing (Account) activities in collaboration with Account team
• Proactively engage with Account Management teams and assist with account strategies
• Responsible for delivering the needs of Account teams and work closely with our clients in delivering successful results
• Liaise with Account Management teams to carry out various reporting and competitor tracking tasks
• Perform content and campaign reviews based on specified criteria
• Monitor account performance closely and work with Account teams, report any unusual spikes and lows in the accounts
• Review affiliate publisher pages and report discrepancies
• Sound knowledge of prioritizing the tasks based on the needs of Account team
• Adapt to the changing environment quickly and equip with skills required to meet the role
• Able to plan and execute a variety of tasks within designated time frames, delivering
  high quality results

What you bring to the table:

• A strong ability to plan and execute a variety of tasks within tight deadlines.
• Curiosity to learn and grow in the digital marketing space.
• Logical and analytical thinking with attention to detail.
• Flexibility to adapt to changing business environments.

Candidate Requirements:

• A graduate in any discipline.
• Proficiency in both Chinese and English.
• 03 years of experience in digital media, affiliate marketing, or client services.
• Basic understanding of affiliate marketing and digital platforms.
• Proficiency in Excel (functions and formulas) and MS Office Suite.
• Strong written and verbal communication skills.
• High level of organization and ability to multitask.
• Team player with a growth mindset and a willingness to work in a fast-paced environment.