Cloud Technical Operational Lead

Key Responsibilities:

· End to end Datacenter Migrations/transformations Including Traditional Data Centre migrations, Private cloud migrations and Public clouds (AWS/AZURE)
· Handle technical escalations and guide operations teams for recurring and/or complex incidents
· Identifying single point of failures and mitigating issues by following problem management and continual service improvements.
· Designing and supporting high availability and resiliency for critical services and applications.
· AWS and Azure & Google Cloud management (Any 2) : - Design & implementation of hybrid / public cloud based support models.
· Configuration and administration of virtual connect and direct connect, familiarity with EC2 families, Storage types, backup snapshots, server patching, load balancers (F5, ELB ) etc.
· Ensure communication and ongoing updates through dashboards for infrastructure health and compliance(contract, security, risk)
· Conduct regular trainings/sessions within the team to keep all the team members updated with latest Cloud offerings
· Application and infrastructure upstream and downstream documentation for service impact and mapping.
· Demonstrate recoverability through enterprise backup solutions and other methods of backups (VM snapshots, Commvault etc.)

Also,

· Automation through scripts and tools deployment for monitoring and proactive service delivery
· Creation of reporting and KPI metrics for servers and storage
· Set direction for team
· Management of after-hours support
· Creation of or updates to runbooks & SOPs
· Implementing best practice/standards for server and storage
· Ensure positive client satisfaction and client relationship is maintained
· Deliver on service commitments and participate in account plan/strategy
· Drive/Manage service quality, performance, and improvement of processes
· Deliver an Enhanced Model for resolution of Major Incidents
· Drive Cloud audit readiness and ISeC (Information Security Controls) compliance
· Provide technical support and participate in the change control process
· Participate in Technical proposal preparation
· Provide integrated Technical management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes
· Assuring that services are designed and delivered to meet their availability targets & SLAs
· Technical skill set and knowledge of customer environment
· Bridge gaps between delivery teams and drive rapid recovery during incidents
· Provide a holistic view of the customer's environment and make recommendations to improve overall service.
· Manage outages to resolution & Exec Alert Communications
· Root Cause Analysis (RCA) Ownership

Knowledge and Skill Requirements as a Plus:

· Support designing end to end Datacenter Migrations/transformations Including Traditional Data Centre migrations, Private cloud migrations and migration to Public cloud s (AWS/AZURE) and Vice versa.
· Hands on Cloud auto scaling, availability group and queuing
· Knowledge on Network connectivity such as site to site, direct connect, VPN connection
· Knowledge of IP subnets, BGP protocol
· Understanding of backup tools such as TSM / Net Backup
· Exposure to Storage devices such as SAN, NAS, FC, SSD
· Understanding of databases such as SQL, Oracle
· Strong oral and written communication skills
· Strong drive to excel in client service and customer satisfaction
· Flexible to working in shifts
· ITIL understanding with relevant ITIL qualifications

Ideal candidate profile

Qualifications :

Basic Qualifications:

· Minimum of 7 to 10 years combined experience in Windows server 2008 R2 and 2012 R2, /VMware ESX /Linux Infrastructure in a Medium/Large Data center environment
· AWS Certified Solutions Architect Associate / AWS Certified Solutions Architect Or Respective Azure / Google Certifications
· Minimum of 2-year experience implementing Microsoft Azure Infrastructure Solutions

Preferred Skills Requirements:

· Excellent communication skills (both written and oral).
· Bachelor's Degree or higher although relevant experience will be taken into consideration.

· Azure / AWS / Google certified
· MS certified

· Any Network (Cisco) certified is a plus
· Strong interpersonal skills.
· Ability to be flexible and work analytically in a problem-solving environment in 24*7/365 support services
· Attention to Detail.
· Strong organizational & multi-tasking skills.
· Strong analytical skills and thought processes.