Job Summary

We are looking for a Customer Onboarding & Customer Success – Trainee who will be responsible for the smooth implementation and onboarding of SuperProcure software in new accounts. The person will also be responsible for existing customer retention and success by monitoring client health and extending support to drive adoption.

Key Responsibility Areas

- New Customers: KPI – Win rate from pilot to confirmation. Handle user training and onboarding online through phone calls and emails.

- Existing Customers: KPI – Logo and revenue retention. Monitor user adoption, prepare reports, and identify actionable items for driving growth.

- All Customers: Work on user account configuration in the system as per requirements.

- All Customers: Call users to drive adoption wherever required.

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain, from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility, and transparency.

We are determined to make the lives of logistics teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing and construction industries to boost their customer serviceability with cutting-edge technology solutions.

Our clients include some of the Fortune 500 companies, such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and many more.

SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging Start-ups in India by NASSCOM, and ranked Asia's Top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech.

More details about our journey can be found here.

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $240 Billion logistics industry every day? DO APPLY.

Team

SuperProcure's success is fueled by our diverse and talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence.

From visionary leaders and meticulous engineers to creative designers and customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture

All the challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

- Engineer / Master’s Degree in relevant fields.

- 0–1 years of experience in customer onboarding, support roles, or relevant fields.

- Must possess excellent verbal, written, and communication skills (English + local language).

- Confident and crisp communication over calls and strong presence.

- Should have basic knowledge of MS Excel & PowerPoint.

- Experience in logistics solutions will be an advantage.

- Ability to manage time effectively and multitask without losing attention to detail.

- We look for people with Empathy, Passion, Persistence, and the Ability to learn new things.