BUSINESS ANALYST - MUMBAI
Simplify360
Job Description
- Proactively scopes the technical solution required to address customer requirements, assesses customersΓÇÖ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
- Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
- Secures from customer technical staff commitments needed to ensure a dealΓÇÖs ΓÇ£technical close.ΓÇ¥
- Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
- Prepares relevant product documentations and solution proposals when requested by the Sales Director or Customers.
- Provides coaching and professional development to team member sales associates in-order to enhance their product knowledge, technical acumen, and technical sales skills.
- Provide training to customers when needed.
- Conduct product demo (online/offline) to prospective clients and customers.
- If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customerΓÇÖs expectation and initial proposals.
- Work closely with customer & offshore teams (process transition, migration and delivery) and develop implementation strategies.
- Manage existing collateral through version control and act as central repository for all collateral.
- Responsible for complete sign-off with the front-end sales team on all documents to be sent to the client.
Department: IT/ Product Management