CUSTOMER SUCCESS MANAGER - MUMBAI
Simplify360
Job Description
- Customer Onboarding: new customer onboarding by helping them realise the importance of our product.
- Account Escalations: Support or response to any alerts, red flags for some issue or any critical or overdue customer support ticket.
- Renewals: follow up on current month / quarter renewals to avoid any last-minute surprise.
- Upsell and cross-sell: Expansion and upgrades are to be guided to the customers while managing their accounts.
- Periodic health checks: conduct periodic health of all the accounts and ensure the best practices have been followed.
- Customer Advocacy: Build and maintain healthy customer relationship and helping them through renewals.
- Training and feature Announcements: Facilitate the training on the regular updates and new feature additions in the platform.
- SPOC for all accounts youΓÇÖd be managing.
- Is often the first port of call for customers and is available to answer any in-bound questions.
- Liaison between client and support team.
- Always put a smile on the customer.
Department: Customer Relation