Junior Customer Accounts Executive (Exp 0-1 years)

Primary roles and responsibilities include assisting the team with activities listed below but not limited to:

• Execution of a sales order by raising invoice in the accounting system
• Raising estimates to customers for annual support and subscription renewals
• Liaising with customers either via email/telephone for any queries on the estimates/invoices
• Updating the CRM system with customer updates and follow ups
• Assisting the team in license keys generation and other enquiries
• Managing the overdue invoices and making sure the accounts are up to date
• Assisting the sales team in reaching the potential leads wherever possible
• Provide accurate, valid and complete information by using the right methods/ tools
• As a part of customer on boarding process, client relationship syncΓÇÖs up to be done
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies