Technical Product Support (Freshers )
BIZTALK 360
Job Description
- Attend to customer requests through tickets, email or chat queries within SLA
- Provide resolution through email response, reference to documents or videos
- Engage with customer through web meeting to troubleshoot issues and walkthrough to provide assistance
- Coordinate with engineering team for complex issues, resolve and keep the customer updated in timely manner
- Involve is QA activities of the product to gain knowledge about the product and the platform
- Continuous learning about the product, technology and platform we work upon
- Write technical documents about feature, support documents, blogs etc to exhibit knowledge and relevant materials that will improve product support activities
- Keep the support documentation relevant by adding new documents, updating the exisiting ones with changes accordingly
- Get involved in product demonstrations and Customer Relationship calls
Department: Information Technology