Executive/Senior Executive Customer Success

Role:

We are looking for an Executive/ Sr. Executive Customer Success who will partner with enterprise customers to drive product adoption, digital transformation, user engagement, and account growth. The role combines customer success, consultative selling, and SaaS implementation to ensure customers realize measurable business value while identifying opportunities for expansion and revenue retention.

Responsibilities

1. Own customer onboarding, implementation support, and user adoption to ensure successful product utilization and customer satisfaction.
2. Drive digital transformation initiatives by understanding customer business processes and recommending best practices, process improvements, and automation opportunities.
3. Identify and implement AI-driven solutions and workflow automation to streamline customer operations, reduce manual effort, and improve process efficiency.
4. Leverage AI tools to automate repetitive tasks, improve data analysis, generate insights, and enhance customer communication and support processes.
5. Conduct stakeholder training, Quarterly Business Reviews (QBRs), health checks, and product adoption reviews.
6. Track adoption KPIs, product usage, and customer health metrics; develop action plans to improve engagement and retention.
7. Partner with Sales to identify upsell and cross-sell opportunities and support contract renewals.
8. Build and maintain strong relationships with business and operational stakeholders.
9. Gather customer feedback and collaborate with Product, Engineering, and Support teams to drive continuous product improvement.
10. Prepare business value assessments, ROI analyses, and executive presentations highlighting product impact and automation benefits.
11. Ensure timely issue resolution and deliver excellent customer support.
12. Monitor the effectiveness of automation initiatives and identify opportunities for continuous improvement.

1. MBA or equivalent postgraduate degree from a recognized university.
2. 3–5 years of experience in Customer Success, Account Management, Consulting, SaaS, or B2B client-facing roles.
3. Excellent communication, stakeholder management, and presentation skills.
4. Strong analytical, problem-solving, and process-improvement capabilities.
5. Good knowledge of Excel and PowerPoint.
6. Understanding of business processes, digital transformation, and customer adoption strategies.
7. Working knowledge of AI tools and automation techniques to improve productivity, streamline workflows, and support data-driven decision-making.

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.

Indian logistics spent is 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by manual processes spread across multiple stakeholders who work in silos to complete transportation of goods. SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, Tata Consumers, Dawaat, L&T Constructions, MP Birla Corporation, many more.

SuperProcure is backed by IndiaMart & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found here

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.

Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.